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Patient centered care is about quality patient education, suitable and accessible patient entertainment offerings and patient empowerment.
TVRC's patient satisfaction objectives are:
- Educate patients and caregivers so they understand treatment and recovery objectives. Educated and informed patients typically recover faster and have fewer post discharge complications.
- Provide compelling and suitable bedside entertainment options to patients, friends and family. Reduce the anxiety, boredom and stress often associated with a hospital visit or stay.
- Give patients the ability to stay in touch with the outside world. Reduce feelings of isolation and separation.
The patient satisfaction challenges for hospitals are:
- Staff shortages often limit the scope of personalized patient education services.
- Financial and facility infrastructure limitations curtail the availability of high quality, hospital suitable patient entertainment content and services.
- Many patients live and work in a highly connected world. The hospital environment often removes many of the familiar patient communication options.
- There is active competition in many markets for elective patient procedures. Awareness and availability of education, entertainment and communication services can be key differentiators in the patient hospital selection process.
At TVRC, we take a 360 degree view of patient satisfaction in the context of education, entertainment and communication. From the basement to the bedside, we understand the technology infrastructure as well as the human factors - collaborative project definition and management processes, well crafted patient and staff user interfaces, training and support - that contribute to a positive patient experience.
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